Refund and cancellation policy
These rules apply to Digi Infrastructure lessons. Last updated 7 August 2026.
Eligibility
Refunds relate to lesson fees you have paid to Digi Infrastructure for a confirmed booking. Informational prices on the website are not invoices.
Timeframe
- Intensives and Candle Lab: Full refund of fees paid if you cancel in writing at least 14 days before the first session. 50% refund between 13 and 7 days before. No refund within 6 days, except as required by Australian Consumer Law or if we cancel the intake.
- Private coaching: Full refund if cancelled at least 48 hours before the session. Inside 48 hours the session fee is forfeited; we may offer one courtesy reschedule at our discretion.
- Pattern Clinic: Drop-in fees are refundable up to 24 hours before the clinic. Four-week blocks can be refunded for unused future weeks with 7 days’ notice; the current week is non-refundable once the agenda is posted.
Partial refunds
If illness or travel disruption prevents attendance after a non-refundable window, we may offer a credit toward a later intake of the same lesson rather than cash. Credits expire after six months.
Non-refundable items
Printed materials already produced for your seat, third-party room fees on rare off-site workshops, and completed coaching sessions are non-refundable.
Work already started
Once an Intensive or Candle Lab has begun, remaining sessions are not refundable, though you may request to transfer to a later intake if seats exist (one transfer per booking).
Deposits and no-shows
Deposits secure a limited seat. No-shows without notice forfeit the deposit and any session fee due that day.
Rescheduling
We will reschedule an intake if minimum enrolment is not met. You may then transfer, take a credit, or receive a full refund of fees paid.
How to request a refund
Email info@diginfrastructure.digital with your name, lesson, and booking date. Include the phone number +61 0249361043 only if you prefer a call-back. We confirm eligibility within five business days.
Processing time and method
Approved refunds are returned to the original payment method within 10 business days. Bank transfers may take longer depending on your institution.
Exceptions
Nothing in this policy limits non-excludable rights under the Australian Consumer Law.